Senior Information Technology & AI Expert
Results-driven AI and IT professional with over 12 years of experience in information technology, digital transformation, and business innovation.
Who I Am
With years of experience leading IT operations, digital transformation, and cloud-based solutions across multiple industries, I combine strategic thinking with hands-on technical expertise to deliver scalable and impactful systems.
Experienced IT professional specializing in IT Support Levels 1, 2 & 3, cloud solutions, automation, AI systems, and digital infrastructure. Focused on delivering secure, scalable, and efficient technology solutions that drive business growth.
"Behind every efficient business is a reliable, scalable, and intelligent technology system."— Personal Manifesto
Every IT decision is grounded in business goals — not just technical capability, but measurable impact.
Robust systems start with security built in at every layer — not bolted on as an afterthought.
Leveraging AI and automation to eliminate friction, reduce cost, and scale operations efficiently.
Expertise
Click any category to explore the tools and technologies I work with across IT, cloud, AI, and beyond.
Career
Leading IT infrastructure and digital transformation projects across retail, logistics, education, and enterprise environments, with a focus on cloud systems, security, and business technology operations.
Supported 500+ users with Level 1 & 2 IT support across networking, email, VPN, and hardware, while contributing to ITSM process improvements and service delivery efficiency.
Supported ERP systems, IT infrastructure, and business technology operations across enterprise environments.
Academic Background
Completed a 4-year program focused on computer science, IT infrastructure, networking, databases, programming, and business technology systems.
Currently pursuing PMP training to strengthen expertise in project leadership, planning, team management, and strategic project execution.
Credentials
Foundational knowledge of cloud concepts, core Azure services, plus Azure management and governance features and tools.
Focused on the design of cost- and performance-optimized solutions on AWS.
Focused on Python development, application building, automation, and solving complex technical problems through programming and system design.
Portfolio
Advanced POS and inventory management platform with real-time reporting, sales analytics, and smart business insights via a secure cloud-based system.
View Case Study →Smart restaurant management system for orders, kitchen operations, inventory, billing, and customer management.
View Case Study →Secure temporary file-sharing platform with protected access codes, encrypted transfers, and automatic expiration.
View Case Study →AI-powered assistant communicating directly with databases, generating reports, answering business questions, and providing data-driven recommendations.
View GitHub →Delivered for Clients
Designed and implemented a full disaster recovery strategy with NAS-based local backup and Azure cloud replication. Ensured business continuity with automated daily snapshots, tested failover procedures, and documented recovery playbooks for IT staff.
Integrated on-premise Active Directory with Azure Active Directory using Azure AD Connect. Migrated user accounts, enforced MFA, configured Conditional Access policies, and trained IT staff on hybrid identity management and security best practices.
Deployed and customized the LogX cloud application for full stock lifecycle management — from purchase orders and stock-in to end-of-year inventory counting and variance reporting. Reduced manual effort by over 60% and provided real-time stock visibility across warehouse locations.
Led end-to-end Microsoft 365 rollout including Exchange Online, Teams, OneDrive, and SharePoint. Built a structured SharePoint intranet for document management and internal collaboration, delivered staff training, and migrated legacy data from on-premise file servers to the cloud.
Designed and implemented a full disaster recovery strategy with NAS-based local backup and Azure cloud replication. Ensured business continuity with automated daily snapshots, tested failover procedures, and documented recovery playbooks for IT staff.
Integrated on-premise Active Directory with Azure Active Directory using Azure AD Connect. Migrated user accounts, enforced MFA, configured Conditional Access policies, and trained IT staff on hybrid identity management and security best practices.
Deployed and customized the LogX cloud application for full stock lifecycle management — from purchase orders and stock-in to end-of-year inventory counting and variance reporting. Reduced manual effort by over 60% and provided real-time stock visibility across warehouse locations.
Led end-to-end Microsoft 365 rollout including Exchange Online, Teams, OneDrive, and SharePoint. Built a structured SharePoint intranet for document management and internal collaboration, delivered staff training, and migrated legacy data from on-premise file servers to the cloud.
2025 client engagements will be listed here as projects are completed and approved for publication.
Let's Talk
Whether you have a project in mind, want to collaborate, or simply want to say hello — my inbox is open. I typically respond within 24 hours.
Ready to Download
Download a polished, ATS-friendly PDF of my complete work history, education, and achievements. Last updated May 2026.